Find the Answer Without Digging Around
We've organised this page around the real questions that come up after you open an account — not a generic product walkthrough. Whether you're sorting out a Nagad transfer that hasn't cleared, wondering how to update your account details, or checking which games are available in your region, the answers below are written for that specific moment. Each entry reflects how the
platform actually works: what you do on your end, what we handle on ours, and where to go when something doesn't look right. If your question isn't here, our support team is reachable through the contact channels listed further down this page. Access and availability depend on local law and eligible regions.
- bKash — Send from your bKash app to the account number shown at checkout, confirm with your PIN, and the deposit registers on your account.
- Nagad — Open your Nagad app, select Send Money, enter the merchant number we display, and confirm. Your balance updates once the transfer clears.
- Rocket — Use the Rocket app or USSD to push funds to the number shown. Keep your transaction ID handy if you need to raise a query with support.